Get individual ALM support for your configuration, Git and Subversion support by active committers of  the Open Source Community.

Choose between flexible support levels Silver and Gold, depending on the desired number of packaged incident inquiries, support hours and reaction times, or request an individual offer tailored to your needs.

        Application Lifecycle Management Support

        Support for your complete ALM Tool stack and tailored to your individual configurations.

        We offer flexible support plans which encompass vital components of an ALM stack. This includes Subversion, Git, JIRA, TeamForge, Trac, Redmine, Docker and Hudson/Jenkins. 

            
                                            

          Silver ALM Support

          1.  Hours 8 x 5

            Days Monday - Friday

            Time (CET) 9 - 17

          1. Languages  English / German
            Contacts 2

            Incidents per year 12

          2. Telephone Support No
          3.    Acknowledgement Time

            Priority #1 - Critical max. 3 h
                 Priority #2 - Major 24 h  
               Priority #3 - Minor max. 72 h 
             Priority #4 - Low max. 14 d
          4.  

            Silver ALM Support Basic Package 

            Annual Fee  7.995 €


          Gold ALM Support

          1.  Hours 12 x 5

            Days Monday - Friday

            Time (CET) 8 - 20

          1. Languages  English / German

            Contacts 5

            Incidents per year 24

          2. Telephone Support Yes
          3.    Acknowledgement Time

            Priority #1 - Critical max. 2 h
                 Priority #2 - Major 16 h  
               Priority #3 - Minor max. 48 h 
             Priority #4 - Low max. 7 d
          4.  

            Gold ALM Support Basic Package

             Annual Fee 12.995 €


          The prices listed for basic packages refer to a medium-sized tool stack including version control. Please find detailed information regarding services and terms in the scope of the support options here:  Custom Toolstack Support Services EN.pdf | Custom Toolstack Support Services DE.pdf 


                                            Git Support

                                            for various Git clients
                                            elego actively participates in Git and libgit2 development and deploys Git in own projects.

                                                     Odoo • Text and Image

                                            Silver Git Support

                                            1.  Hours 8 x 5

                                              Days Monday - Friday

                                              Time (CET) 9 - 17

                                            1. Languages  English / German

                                              Contacts 2

                                              Incidents per year 6

                                            2. Telephone Support No
                                            3.    Acknowledgement Time

                                              Priority #1 - Critical max. 3 h
                                                   Priority #2 - Major 24 h  
                                                 Priority #3 - Minor max. 72 h 
                                               Priority #4 - Low max. 14 d

                                            4. Silver Git Support

                                              Annual Fee 4.995 €


                                            Gold Git Support

                                            1.  Hours 12 x 5

                                              Days Monday - Friday

                                              Time (CET) 8 - 20

                                            1. Languages  English / German

                                              Contacts 5

                                              Incidents per year 12

                                            2. Telephone Support Yes
                                            3.    Acknowledgement Time

                                              Priority #1 - Critical max. 2 h
                                                   Priority #2 - Major 16 h  
                                                 Priority #3 - Minor max. 48 h 
                                               Priority #4 - Low max. 7 d

                                            4. Gold Git Support

                                              Annual Fee 9.995 €


                                            Please find detailed information regarding services and terms in the scope of the individual support options here: Git Support Services EN.pdf  l  Git Support Services DE.pdf  

                                            Subversion Support

                                            for various Subversion distributions
                                            elego contributes to Subversion projects and deploys Subversion in own projects.

                                                     Odoo • Image and Text

                                            Silver Subversion Support

                                            1.  Hours 8 x 5

                                              Days Monday - Friday

                                              Time (CET) 9 - 17

                                            1. Languages  English / German

                                              Contacts 2

                                              Incidents per year 6

                                            2. Telephone Support No
                                            3.    Acknowledgement Time

                                              Priority #1 - Critical max. 3 h
                                                   Priority #2 - Major 24 h  
                                                 Priority #3 - Minor max. 72 h 
                                               Priority #4 - Low max. 14 d

                                            4. Silver Standard Subversion Support

                                              Annual Fee 4.995 €


                                                Silver CollabNet  Subversion Support

                                                Annual Fee  3.995 €


                                            Gold Subversion Support

                                            1.  Hours 12 x 5

                                              Days Monday - Friday

                                              Time (CET) 8 - 20

                                            1. Languages  English / German

                                              Contacts 5

                                              Incidents per year 12

                                            2. Telephone Support Yes
                                            3.    Acknowledgement Time

                                              Priority #1 - Critical max. 2 h
                                                   Priority #2 - Major 16 h  
                                                 Priority #3 - Minor max. 48 h 
                                               Priority #4 - Low max. 7 d

                                            4. Gold Standard Subversion Support

                                              Annual Fee 9.995 €


                                              Gold CollabNet Subversion Support

                                              Annual Fee 7.995 €


                                            Please find detailed information regarding services and terms in the scope of the individual support programs here: Subversion Support Services EN.pdf | Subversion Support Services DE.pdf